The Market Robo™
All problems
TMKR-6002
Error
Customer

Authentication failed during refresh — product removed

The product could not renew its session token and removed itself to avoid running unauthenticated.
Termination & lifecycleAlso known as: REFRESH_AUTH_FAILED, token_refresh_termination

Symptoms

Robot alert: "TheMarketRobo: Authentication failed. The robot will be removed to prevent an unauthorized session."
Indicator alert: "Authentication failed. The indicator will be removed from the chart."

Causes

The license became invalid between starting and the next token refresh.
Connectivity was lost at refresh time.
The token was revoked because the session ended elsewhere.

How to fix it

1
Check license + connectionConfirm the license is active and the internet is stable, then re-attach the product.
Did this fix it?If you're still seeing TMKR-6002, open a support ticket with the code and your license ID and we'll help directly.