All problems
TMKR-6002
Error
Customer
Authentication failed during refresh — product removed
The product could not renew its session token and removed itself to avoid running unauthenticated.Termination & lifecycle•Also known as: REFRESH_AUTH_FAILED, token_refresh_termination
Symptoms
Robot alert: "TheMarketRobo: Authentication failed. The robot will be removed to prevent an unauthorized session."
Indicator alert: "Authentication failed. The indicator will be removed from the chart."
Causes
The license became invalid between starting and the next token refresh.
Connectivity was lost at refresh time.
The token was revoked because the session ended elsewhere.
How to fix it
1
Check license + connectionConfirm the license is active and the internet is stable, then re-attach the product.