This policy explains how we collect, use, and protect your information when you use the The Market Robo mobile app (Customer App). Purchases are made on our website; the app is for managing licenses, sessions, orders, and support.
This Privacy Policy applies to the The Market Robo mobile application (the "App" or "Customer App") operated by TMKR GLOBAL LLC ("we," "us," "our," or "Company"). The App lets you manage trading robot licenses, view and control sessions, see order history, and contact support. Purchases of licenses are made on our website (themarketrobo.com), not in the App. This policy explains how we collect, use, disclose, and safeguard your information when you use the App.
By using the App, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy. For our website and other services, see our general Privacy Policy.
Legal Entity: TMKR Global, LLC
Legal Form: Limited Liability Company
Identification Number: 400450098
Registration Date: October 22, 2025
Registering Authority: LEPL National Agency of Public Registry, Georgia
When you register for an account, we may collect:
Name and email address
Authentication credentials (password, tokens)
Profile information and preferences
The App displays data linked to your account that is also used for trading robot management. We collect and show:
Trading performance data (profits, losses, win rates)
License information and usage statistics
Order history and transaction references (payments are made on our website; the App does not collect payment card details)
Session data and trading activity
Note: The App does not process payments. Purchases are made on our website, where payment card information and billing are handled by the payment provider (merchant of record). We only receive transaction references and order confirmations; the App displays your licenses, sessions, and order history linked to your account.
We automatically collect:
Device identifiers and information
App usage analytics and performance metrics
Network information and connectivity status
App version and platform information
IP address and approximate location for security and service delivery
Depending on your platform and the features you use, the App may ask for OS-level permissions. You can review or change these at any time in your device settings.
Push notifications: To send account, session, and order-related alerts when you opt in.
Photos / media library: So you can choose images for your profile (for example, a profile picture), as explained in the system permission prompt.
Internet and network access: Required to reach our services, authenticate, and sync your licenses, sessions, and orders.
Sign in with Google or Sign in with Apple: When you choose these options, the sign-in flow may open your browser or system UI; Google and Apple process authentication data under their own policies (see Section 4.2).
We use collected information for the following purposes:
Providing trading robot management and monitoring services
Authenticating user accounts and maintaining security
Coordinating payment processing (handled by the payment provider used at checkout) and managing licenses
Displaying performance analytics and trading statistics
Sending account-related notifications
Providing customer support
Delivering updates and important announcements
Analyzing app performance and usage patterns
Improving user experience and features
Detecting and preventing fraud or abuse
Conducting research and development
Complying with legal obligations
Protecting our rights and the rights of others
Investigating potential violations of our terms of service
We may share your information in the following circumstances:
With Your Consent: When you explicitly authorize us to share information
Service Providers: With trusted third-party service providers who assist in app operations
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
The Customer App relies on named service providers. They process data only as needed to operate the App and our backend, under their own terms and privacy policies:
Amazon Web Services (AWS): Cloud hosting, APIs, customer authentication infrastructure (such as Amazon Cognito), and related services. AWS Privacy Notice
Google LLC: Sign in with Google and related identity flows when you choose that option. On Android devices, push notifications may be delivered using Google Play services / Firebase Cloud Messaging (FCM). Google Privacy Policy
Apple Inc.: Sign in with Apple and Apple Push Notification service (APNs) when you use an iOS device. Apple Privacy Policy
Expo (Expo Application Services): Over-the-air app updates (EAS Update) and related delivery infrastructure tied to your app install. Expo Privacy Policy
App store platforms: Apple App Store and Google Play provide aggregated analytics, diagnostics, and distribution services subject to Apple and Google policies.
Payment processing (website only): Purchases are completed on our website; the payment provider used at checkout collects and processes payment data. Their practices are disclosed at checkout. The App does not process card payments.
Support requests you send to our team (for example, via email) are handled by us directly; we do not route in-app chat through a separate customer-support SaaS provider today. If we add such a tool, we will update this policy and, where required, the App's store listings.
Payment Information: When you make a purchase on our website, payment information (including card details, billing address, and transaction data) is collected and processed by the payment provider used at checkout, not by the App. We do not store or have access to your full payment card details in the App. For how the payment provider handles your data, see the terms and privacy information provided at checkout.
We implement industry-standard security measures to protect your information:
Encryption: All data is encrypted in transit and at rest
Secure Servers: Information is stored on secure, monitored servers
Access Controls: Limited access to personal information on a need-to-know basis
Regular Audits: Periodic security assessments and updates
While your account is active, we retain the personal data needed to provide the App and linked services. After you delete your account or we terminate it, we will securely erase or irreversibly anonymize your personal data within 30 days, unless a longer period is required by law or for limited legitimate purposes described below.
We may retain certain records where necessary for legal, tax, accounting, fraud prevention, or dispute resolution—for example, transaction references and billing records related to purchases on our website—for up to seven (7) years, or as long as applicable law requires. Aggregated or de-identified data that cannot reasonably be linked to you may be kept longer for analytics and service improvement.
If your account becomes inactive, we may contact you at the email on file before further action. Unless we are required to retain data, dormant accounts may be scheduled for deletion after reasonable notice, consistent with the timelines above.
You have the right to:
Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured format
Restriction: Request limitation of processing in certain circumstances
You can:
Update your account information through the app settings
Request account deletion from the App (see Section 6.3) or by contacting us
Opt-out of non-essential communications
Control notification preferences
To request deletion of your account and associated personal data, start from the App:
Open the Profile screen in the App (it may appear as Profile & Settings in the navigation).
Scroll to the Danger Zone and the Delete Account section. Follow the instructions there to contact our team and complete verification.
Alternatively, email support@themarketrobo.com from your account email (or include your account email in the message) and state that you want your account and personal data deleted.
We will confirm receipt and respond within 30 days, subject to any legal retention exceptions described in Section 5.2. On the web app, account deletion may also be initiated from the same profile area; the flow is equivalent.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may apply to certain processing of your personal information.
We do not sell your personal information as that term is defined under the CCPA/CPRA.
We do not share your personal information with third parties for cross-context behavioral advertising (as described under CPRA) without appropriate consent where required by law.
We do not share your personal information with third parties for their own direct marketing purposes without your explicit consent.
You may exercise the access, deletion, and correction rights described in Section 6.1 by following the steps in Section 6.3 or contacting us as set out in Section 8. We will not discriminate against you for exercising these rights.
We do not operate a separate third-party advertising analytics SDK inside the Customer App. We rely on aggregated diagnostics and analytics provided by Apple (App Store Connect / platform analytics) and Google (Google Play Console / Play Vitals) as part of distributing the App, and on Expo Application Services for over-the-air update delivery metrics tied to app builds. Those providers process data under their own policies (see Section 4.2). We use this information to:
Understand app usage patterns
Improve app performance
Track feature adoption
Identify and fix issues
Crash reports, performance metrics, error logs, and related diagnostics may be collected through the same platform and delivery providers above (for example, Apple and Google crash reporting where you have opted in on your device or store account). We collect or review:
App crash reports
Performance metrics
Error logs
Usage statistics
For privacy-related inquiries, data requests, or concerns:
Response Time: We will respond to all privacy inquiries within 30 days.
The Market Robo Customer App is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal data from someone under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal data, please contact us immediately using Section 8.
Your information may be transferred to and processed in countries other than your own, including but not limited to Georgia (where our company is registered) and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data during international transfers.
We may update this Privacy Policy from time to time. We will:
Notify you of any material changes via email or app notification
Update the "Last Updated" date at the top of this policy
Provide a summary of key changes
Your continued use of the App after changes become effective constitutes acceptance of the updated policy.
This Privacy Policy complies with:
GDPR (General Data Protection Regulation) for EU users
CCPA / CPRA (California Consumer Privacy Act and California Privacy Rights Act) for California residents—see Section 6.4 for sale/sharing disclosures and your rights
Apple App Store requirements and App Privacy details
Google Play Store requirements and policies
Other applicable privacy laws and regulations
For GDPR compliance, Data Protection Officer inquiries use the same contact address as support (include “DPO” in the subject line if you wish):
Email: support@themarketrobo.com
By using the The Market Robo App (Customer App), you acknowledge that you have read and understood this Privacy Policy.
This privacy policy is effective as of the date listed above and applies only to the The Market Robo customer mobile application. For the website and other services, see our general Privacy Policy.