All problems
TMKR-1001
Error
Vendor
Invalid product configuration (robot version ID)
The robot or indicator was built with a version ID that is not a valid 36-character UUID, so the SDK refused to start.Setup & configuration•Also known as: INVALID_ROBOT_UUID, invalid_robot_version_uuid
Symptoms
The product fails immediately on attach and is removed from the chart.
Experts log: "SDK Error: Invalid robot_version_uuid. Must be a valid UUID (36 characters)."
Customers see: "Setup error — invalid product configuration. Please contact support."
Causes
The version UUID passed to the SDK constructor is empty or not exactly 36 characters.
The product was compiled from source that was not produced by the Vendor Portal SDK Integrator.
How to fix it
1
Re-download the integrated sourceAlways compile the -sdk-integrated.mq4/.mq5 file produced by the Vendor Portal. Do not hand-edit the version UUID it injects into the constructor.
2
Verify the UUIDThe UUID must look like the example below (8-4-4-4-12 hex characters). If it is blank or truncated, re-run the SDK Integrator and recompile.11111111-2222-3333-4444-555555555555