Refund Policy

1. Introduction

This Refund Policy explains the refund policy of TMKR GLOBAL LLC, operating as TheMarket Robo, regarding refunds for digital trading tools and products. It also outlines your rights under applicable international consumer protection laws.

Important: This policy applies to all digital products sold through TheMarket Robo, including but not limited to algorithmic trading robots, expert advisors, trading indicators, and related software products.

By purchasing our products, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is subject to applicable consumer protection laws in your jurisdiction, which may grant you additional rights.

2. General Refund Policy

2.1 Why No Refunds?

Digital products are fundamentally different from physical goods:

• Immediate Access: Digital products are delivered instantly upon purchase completion
• Intangible Nature: Digital products cannot be "returned" in the traditional sense
• Irrevocable Delivery: Once accessed, digital content cannot be fully "un-delivered"
• Prevention of Abuse: Strict policies prevent unauthorized use and distribution

2.2 When This Policy Applies

This no-refund policy applies to all purchases, regardless of:

• Dissatisfaction with product performance or trading results
• Technical issues or compatibility problems
• Change of mind or buyer's remorse
• Failure to achieve expected trading results
• Losses incurred while using the product
• Product updates or modifications

3. Compliance with International Laws

3.1 Jurisdiction-Specific Rights

Consumer protection laws vary by jurisdiction. Your rights may differ based on:

• Your country or region of residence
• Where the purchase was made
• Specific laws applicable to digital products in your jurisdiction
• Whether you are a consumer or business customer

3.2 Your Responsibility

It is your responsibility to be aware of your rights under the laws of your jurisdiction. We recommend consulting with a legal professional if you have questions about your consumer rights.

3.3 Company Jurisdiction

TMKR GLOBAL LLC is registered in Georgia. While we serve customers worldwide, our company is subject to Georgian law. This does not affect your rights under the consumer protection laws of your own jurisdiction, which may provide additional protections.

4. European Union and United Kingdom

4.1 EU Consumer Rights Directive (2011/83/EU)

If you are a consumer residing in the European Union, you have certain rights under the EU Consumer Rights Directive:

4.2 Exception: Waiver of Withdrawal Right

However, this 14-day withdrawal right is waived if:

• You have expressly consented to the immediate delivery of the digital content
• You have acknowledged that you will lose your right of withdrawal once the performance has begun
• This consent and acknowledgment occur before the purchase is completed

4.3 How We Implement the Waiver

During the purchase process, if you are an EU consumer, you will be presented with a clear statement that:

• Explains your 14-day withdrawal right
• Asks for your explicit consent to immediate delivery
• Requires acknowledgment that you will lose your withdrawal right
• Must be confirmed via checkbox or similar mechanism before purchase completion

By providing this consent and acknowledgment, you waive your 14-day withdrawal right, and the sale becomes final upon purchase completion.

4.4 United Kingdom Consumer Contracts Regulations

UK consumers have similar rights under the Consumer Contracts Regulations 2013:

• 14-day cooling-off period for digital content
• Same exception: waived if you consent to immediate delivery and acknowledge loss of withdrawal right
• Same waiver mechanism applies during purchase

4.5 If You Do Not Waive Your Rights

If you are an EU or UK consumer and you do not consent to immediate delivery during the purchase process, you retain your 14-day withdrawal right. In such cases:

• You may withdraw from the purchase within 14 days
• You must notify us of your withdrawal within the 14-day period
• We will process the refund within 14 days of receiving your withdrawal notice
• The refund will be made using the same payment method used for the purchase

5. United States

5.1 No Federal Cooling-Off Period

The United States does not have a federal law mandating a cooling-off period for digital products. Generally, businesses are allowed to establish their own refund policies for digital products, including no-refund policies, as long as they are clearly communicated to customers before purchase.

5.2 Federal Trade Commission (FTC) Requirements

However, the FTC prohibits unfair or deceptive practices. This means:

• Refund policies must be clearly disclosed before purchase
• Products must function as advertised
• Products must not be defective or misleading
• We cannot make false claims about product capabilities

5.3 State-Specific Laws

Some U.S. states may have additional consumer protection laws. If you are a U.S. consumer and believe you are entitled to a refund under state law, please contact us with details about the applicable law.

5.4 Defective Products

Regardless of our general no-refund policy, if a product is defective or does not function as advertised, we will provide appropriate remedies in accordance with applicable laws, which may include refunds, replacements, or repairs.

6. Other Jurisdictions

6.1 Varying Laws

Consumer protection laws vary significantly across different countries and regions. Some jurisdictions may have:

• Cooling-off periods ranging from 7 to 14 days
• Specific rules for digital products
• Different requirements for waiving withdrawal rights
• Additional consumer protections

6.2 Our Commitment

TMKR GLOBAL LLC is committed to complying with applicable consumer protection laws in all jurisdictions where we operate. If you believe you are entitled to a refund under the laws of your jurisdiction, please contact us with:

• Your country or region of residence
• The specific law or regulation that applies
• How that law applies to your situation
• Your order details

6.3 Examples of Other Jurisdictions

Some countries have specific cooling-off periods for online purchases:

• Brazil: 7-day cooling-off period for online purchases
• China: 7-day return right for online purchases (with exceptions)
• Japan: 8-day cooling-off period under certain conditions
• Australia: Consumer guarantees under Australian Consumer Law
• Canada: Varies by province, with some provinces having cooling-off periods

Note: This is not an exhaustive list. Laws may change, and specific requirements may apply. Please consult local consumer protection authorities or legal professionals for information about your rights.

7. Defective or Misrepresented Products

7.1 What Constitutes a Defect?

A product may be considered defective if:

• It does not function at all or fails to perform its core functions
• It is materially different from the product description
• It contains errors that prevent its intended use
• It is incompatible with the specified trading platform despite meeting system requirements
• It causes system crashes or security vulnerabilities

7.2 What Does NOT Constitute a Defect?

The following do NOT constitute defects:

• Dissatisfaction with trading results or performance
• Losses incurred while using the product
• Failure to achieve expected profits
• Compatibility issues due to unsupported systems or configurations
• User error or incorrect configuration
• Market conditions affecting trading outcomes

7.3 Remedies for Defective Products

If a product is determined to be defective, we will provide appropriate remedies in accordance with applicable laws, which may include:

• Refund of the purchase price
• Replacement with a functioning version
• Repair or update to fix the defect
• Other remedies as required by applicable law

7.4 Reporting Defects

To report a defective product, you must contact us within a reasonable time after discovering the defect, typically within 30 days of purchase. Please provide:

• Order number and purchase date
• Detailed description of the defect
• Steps to reproduce the issue
• Screenshots or error messages (if applicable)
• System information and trading platform details

8. Refund Request Process

8.1 When to Request a Refund

You may request a refund if you believe you are entitled to one under:

• Applicable consumer protection laws in your jurisdiction
• This Refund Policy (for defective products)
• Other circumstances as required by law

8.2 How to Request a Refund

Important: All payments are processed by Paddle.com Market Ltd. and its affiliated entities ("Paddle"), who act as the merchant of record. Refunds, when granted, are processed through Paddle's systems in accordance with their terms and payment processing rules.

To request a refund, please contact our support team with the following information:

• Order Number: Your purchase order number (from Paddle)
• Purchase Date: Date of purchase
• Reason for Refund: Detailed explanation of why you believe you are entitled to a refund
• Legal Basis: If applicable, cite the specific law or regulation that grants you the right
• Supporting Documentation: Any relevant evidence, screenshots, or documentation

If we approve a refund request, we will coordinate with Paddle to process the refund. Paddle will handle the actual refund transaction in accordance with their Buyer Terms, which can be found at paddle.com/legal/checkout-buyer-terms.

8.3 Refund Review Process

Once we receive your refund request:

1. We will acknowledge receipt within 2 business days
2. We will review your request in accordance with applicable laws and this policy
3. We may request additional information or documentation
4. We will provide a decision within 14 business days (or as required by applicable law)
5. If approved, we will coordinate with Paddle to process the refund

8.4 Refund Processing by Paddle

All refunds are processed by Paddle as the merchant of record. If your refund is approved:

• We will notify Paddle to process the refund
• Paddle will process the refund to the original payment method used for the purchase
• Refund processing time is determined by Paddle and your payment provider (typically 5-10 business days)
• Your License will be revoked upon refund processing
• You will receive email confirmation from Paddle once the refund is processed
• Refunds are subject to Paddle's Buyer Terms and payment processing rules

For questions about refund processing status, you may contact Paddle's payment support at paddle.com/support or through their help center.

8.5 Denied Refund Requests

If your refund request is denied, we will provide an explanation. If you disagree with our decision, you may:

• Contact us for further clarification
• Seek advice from consumer protection authorities in your jurisdiction
• Consult with a legal professional about your rights

9. Waiver of Withdrawal Rights

9.1 The Waiver Process

During checkout, if you are an EU or UK consumer, you will see a statement similar to:

9.2 Effect of Waiver

By providing this consent and acknowledgment:

• You waive your 14-day withdrawal right under EU/UK law
• The sale becomes final upon purchase completion
• You will not be entitled to a refund under the 14-day cooling-off period
• Our general no-refund policy applies

9.3 If You Do Not Consent

If you do not consent to immediate delivery:

• You retain your 14-day withdrawal right
• You may withdraw from the purchase within 14 days
• However, the product will not be delivered until after the 14-day period
• This may delay your access to the product

9.4 Your Choice

The choice is yours: you can either consent to immediate delivery (waiving your withdrawal right) or wait 14 days before receiving the product (retaining your withdrawal right). Most customers choose immediate delivery for faster access to the product.

10. Contact Information

For refund requests or questions about this policy: